At club 99, the enjoyment of gaming should always come with responsibility. We provide a range of self-control tools, guides, and support resources so every member can enjoy a healthy, safe, and well-managed entertainment experience.
Responsible gaming means enjoying online entertainment — whether slots, Live Casino, or fish shooting games — in a controlled, mindful way that does not affect your personal life, finances, or social relationships.
Club 99 believes every member deserves to be entertained in a safe environment. That is why we invest in systems and tools that help members maintain full control over their gaming habits. We are more than an entertainment platform — we are a partner who truly cares about your well-being.
Responsible gaming is not difficult to practise. It starts with simple steps: set a budget before playing, take breaks between sessions, avoid playing when emotionally unstable, and always remember that wins and losses are part of the entertainment experience — not the end goal.
At club 99, all self-control tools are provided free of charge to every member. No extra fees, no complicated conditions. Simply log in and access your account settings to activate any limit that suits you.
Set a daily or weekly deposit limit. Play for fun, not to chase losses. Take a break if you feel stressed. Never borrow money to gamble. Always put your daily responsibilities first before playing.
Club 99 adheres to international responsible gaming standards and works with regulatory bodies to ensure a safe and fair gaming environment for all members.
The club 99 support team operates 24 hours a day, 7 days a week via in-platform live chat. Reach out to us whenever you need assistance or guidance on responsible gaming.
We offer six self-control tools that can be activated directly from your account — free, straightforward, and effective immediately.
Set a daily, weekly, or monthly deposit limit based on what you can afford. Once a limit is set, our system will automatically block any deposit that exceeds the amount you have specified.
Manage the duration of your gaming sessions by setting a daily time limit. The platform will send you a reminder as you approach your set limit, keeping you informed so you can make mindful decisions.
Need a short break? Activate a temporary cool-off for 24 hours, 48 hours, or 7 days. During this period your account will be suspended and you will not be able to log in.
If you feel you need to stop playing for an extended period, you may apply for self-exclusion for 30 days, 6 months, 1 year, or permanently. This process cannot be reversed during the active period.
Review your deposit history, withdrawals, and session duration at any time. These detailed reports help you understand your playing habits and make more informed decisions.
You may choose to opt out of receiving any promotional communications or bonus offers from club 99. This helps reduce external triggers that may encourage you to play more than intended.
Just four simple steps to activate any self-control tool on your club 99 account.
When you set a deposit limit, it takes effect immediately. Any request to increase the limit requires a 48-hour waiting period as an additional safeguard to protect you.
Self-exclusion is the most serious tool we offer. Once activated, your account will be fully suspended and you will not receive any marketing communications from club 99 during the exclusion period.
If you have difficulty accessing the self-control tools or need immediate assistance, our support team is available via 24/7 live chat directly within the club 99 platform.
Answer the following questions honestly. If more than three of your answers are "Yes", we recommend using our self-control tools or speaking with our support team.
It is important to recognise early warning signs before they develop into a more serious problem. Below are signs to watch for in yourself or someone you care about:
Asking for help is a sign of strength, not weakness. If you identify with any of the signs above, take the following steps:
Our team is ready to help you activate self-control tools or guide you through the self-exclusion process if needed.
Share how you feel with a family member or close friend who can provide emotional support and help you find the best way forward.
Malaysia offers counselling and rehabilitation services for gambling-related problems. Contact Pusat Rawatan dan Rehabilitasi Dadah (PUSPEN) or Talian Kasih 15999 for professional assistance.
If you feel you need to stop completely, activate permanent self-exclusion through your account settings. This step is final and we will fully respect your decision.
Answers to the most frequently asked questions by members regarding responsible gaming at club 99.